Goodwill Policies and Sun Destinations Update After Hurricanes

Posted on 10/12/2017 | About Caribbean,

Article Source: Authored by Air Canada Vacations

Photo Source: CC Flickr

Goodwill Policies After Hurricanes

Airlines and Tour Operators implement Goodwill policies when travel to destinations is affected by weather events and other disruptions. Goodwill policies after hurricanes provide travellers with rescheduling options to minimize any negative impact on their travel, and to ensure that destinations are properly prepared to receive visitors.

After the severe weather events in September, tour operators sent specialists to assess its Sun destinations, mainly Antigua, Holguin, Varadero and Punta Cana, in the wake of hurricanes Irma and Maria’s passage, in order to ensure all hotels receiving guests continue to meet the company’s quality standards.

Most sun destinations are ready to open for the winter travel season as scheduled. Tour operators have made adjustments for a few which are experiencing delays, and airlines have temporarily relocated from several impacted airports.

Goodwill policies after hurricanes for popular sun destinations:


The team found infrastructure such as airport and roads, in perfect condition. Apart from shredded vegetation, which has been cleared and picked up, the island shows very little sign that a hurricane has passed through. The roadside vendors are back, the hotels are fully operational, the zip line is open, and the beaches have kept their white sand and clean turquoise blue waters. “It’s hard to imagine Antigua was even in the path of Hurricane Irma. The island is absolutely beautiful. In St. John’s, all businesses are open and Antiguans are ready to welcome guests” said Angela Barroso, Manager, Product Development at Air Canada Vacations.

Air Canada will serve Antigua with two flights a week from Toronto starting October 28, 2017, with one additional flight starting on December 21, 2017.


The Air Canada Vacations team found very few signs of the recent weather events. The infrastructure has suffered no significant damage, all resorts are fully operational and the beautiful beaches, with their

blue and emerald waters, remain so. In fact, one upside of the hurricane is that large quantities of sand were moved during the storm and have increased the width of the beaches in the area. “We were amazed by what we saw; Holguin is in pristine condition. The beaches are bigger and feel even better than before, with super soft and fine sand. It’s definitely a destination where you can send your customers in full confidence”, declared Mabel Ocampo, Manager, Product Development at Air Canada Vacations.

Air Canada Rouge will fly weekly on Fridays from Montreal to Holguin starting on October 20, 2017 and a new flight has been added which will fly weekly on Mondays commencing November 6, 2017. From Toronto, it will fly weekly starting October 29, 2017, with an addition of two flights as of December 20, 2017.


Last Friday, Air Canada Vacations’ commercial teams from Montreal and Toronto, as well as some members of the local team in Varadero, had the opportunity to meet with Cuba’s Ministry of Tourism at the Varadero convention center. The press release aimed to give an update on Cuba’s various regions to an audience comprised mostly of local hoteliers and suppliers. One of the key messages from the Ministry, is that the country is taking this opportunity to make Cuba even more beautiful than ever.

Following site inspections of 37 resorts of the greater peninsula, the Air Canada Vacations’ report is positive. The airport is fully functional, the streets are clean and there are no visible damages in the area. Similar to Holguin, the beaches are in pristine condition and larger as well. The vast majority of hotels are now completely operational and the town of Varadero is ready for the winter season, with all its restaurants and boutiques opened.

Flights from Montreal to Varadero resumed on October 1, 2017. Air Canada Rouge operates four flights weekly and will increase to daily service as of December 22, 2017. From Toronto, Rouge will resume its service on October 4, 2017 with three flights per week, and an increase to daily service as of December 18, 2017.

Punta Cana

The Air Canada Vacations team who visited the Dominican Republic noted that infrastructure, such as airport and roads, was in great condition. Hotels’ staff were working hard to clean the remaining branches and leaves from the various beaches, which are now almost back to their original state. The vast majority of resorts are fully operational.

Air Canada Rouge has resumed its Montreal / Toronto to Punta Cana service, with four flights per week and daily service as of December 19, 2017.

Also important to note, Air Canada Vacations is adding this year one flight from Montreal to Cozumel as of October 16, one flight from Toronto to Montego Bay as of October 20, one flight from Montreal to Holguin as of October 20 and one more flight from Montreal to Cancun between October 6 and October 20.

Additional Goodwill Policy Rescheduling

Hurricane Maria’s Goodwill Policy has been extended due to damage to airport infrastructures in Saint Maarten, Turks and Caicos Islands (PLS), and San Juan Airport (SJU), in Puerto Rico, and Cayo Coco (CCC) in Cuba.

All departures to Providenciales Airport (PLS) in the Turks and Caicos Islands until October 31st 2017 have been cancelled.

All departures to Cayo Coco Airport (CCC) until January 7th 2018 have been cancelled.

Other updates will be published as reopening dates are made available.

We thank you in advance for your patience and understanding. Please contact us to discuss how we can best assist you with your travel plans.

Total Advantage Travel & Tours, Inc.

2011 Lawrence Avenue West, Unit 20, Toronto Ontario, M9N 3V3

Email Us: | Call Us: (416) 240-7700 or (800) 419-1635 | Fax (416) 240-7701

Retail license #4644829.

Total Advantage Travel